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Additional info for Cisco - Proactive Support in a Reactive World

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Cisco IT Knowledge Transfer Cisco expertise integrated into your knowledge systems Cost-effective, scalable, fast IT skills boost Preventative support Build and refresh cycles Cisco Expertise Job reference, new hires Technology planning Internal Knowledge Systems 610 1095_06F9_c2 © 1999, Cisco Systems, Inc. Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. scr 80 40 Cisco Interactive Mentor Knowledge Communities 610 1095_06F9_c2 © 1999, Cisco Systems, Inc. 81 Positioned to Change with You • Develop Business Solutions to enable business advantage 610 1095_06F9_c2 © 1999, Cisco Systems, Inc.

Enterprise Support Options Operational Knowledge transfer Implementation Intranet High availability Global Financial Custom Enterprise 610 1095_06F9_c2 © 1999, Cisco Systems, Inc. Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. scr 60 30 Network Utility – Value Proposition Highest Customer Value Key Concepts BB UU SS II NN EE SS SS VV AA LL UU EE •• Allocation Allocation of of resources resources to to areas areas of of greatest greatest business value business value •• Technology Technology guarantee guarantee “growth” “growth” in in backbone backbone •• Service Service level level agreements agreements -Guaranteed Guaranteed performance performance •• Constant Constant predictable predictable pricing pricing price price per per port port methodology methodology •• Cisco Cisco IOS IOS 610 1095_06F9_c2 Network Services • Network Consulting • Network Design • Project Management • Installation • SW Support • Performance Analysis • Capacity Planning • Problem Management • Problem Determination/Isolation Maintenance Services Lowest Customer Value •• Flexibility Flexibility -- IP IP Services, Services, 10mb,100mb, 10mb,100mb, Giga, Giga, ATM ATM Applications • Multicast • Web based Technology • Push • Peoplesoft Backbone • IBSG • 10 BaseT • 100 BaseT • Gigabit • ATM CC UU SS TT O OM M EE RR M M AA NN AA G G EE DD 61 © 1999, Cisco Systems, Inc.

Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. scr 88 44 Cisco Support Futures • Network-aware solutions • Channel profiler • Network utility • High availability services • Online technician • Interactive CCO • Software delivery portal • New knowledge transfer tools 610 1095_06F9_c2 © 1999, Cisco Systems, Inc. 89 The Best of Your Support Ideas $$$$$ 610 1095_06F9_c2 © 1999, Cisco Systems, Inc. Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA.

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